Terms of Service

1. The Service

TapInFlow is an AI SaaS platform that enables hosts to create interactive sessions — real-time polls, surveys, and Q&A — powered by artificial intelligence. Participants join via a short code or QR code and respond from their devices. The Service generates questions, collects responses, and produces AI-driven insights and reports.

2. Accounts

You may need to create an account to access certain features. You are responsible for maintaining the security of your credentials and for all activity under your account. You must provide accurate information and keep it up to date. We reserve the right to suspend or terminate accounts that violate these Terms.

3. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose.
• Upload content that is defamatory, obscene, or infringes on intellectual property rights.
• Attempt to gain unauthorized access to systems, accounts, or data.
• Interfere with or disrupt the Service through bots, scraping, or automated scripts.
• Collect personal data of other users without their consent.
• Resell, sublicense, or redistribute access to the Service without our written permission.

4. Payments

TapInFlow offers free usage (limited), one-time credit packs (Starter, Pro Pack), and recurring subscriptions (Monthly Pro, Yearly Pro).

All payments are processed by Paddle.com Market Ltd (“Paddle”), which acts as the Merchant of Record for all transactions. By making a purchase, you also agree to Paddle's Terms of Use. Paddle handles invoicing, sales tax, and VAT collection on our behalf.

Subscriptions renew automatically at the end of each billing cycle unless cancelled before the renewal date. You can cancel at any time; cancellation takes effect at the end of the current period. See our Refund Policy for details.

5. Intellectual Property

The Service — including its design, code, and branding — is owned by TapInFlow and protected by applicable intellectual property laws. You retain ownership of content you create or upload. By using the Service, you grant us a limited, non-exclusive license to process your content solely to provide and improve the Service.

6. AI-Generated Content

The Service uses artificial intelligence to generate questions, insights, and reports. AI outputs are provided on an “as is” basis and may contain inaccuracies or errors. You are solely responsible for reviewing and deciding how to use AI-generated content. TapInFlow does not guarantee the accuracy, completeness, or suitability of any AI output.

7. Service Changes and Availability

We may modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will make reasonable efforts to notify you of material changes that affect your paid subscription. We are not liable for any modification, suspension, or discontinuation of the Service.

8. Termination

We may suspend or terminate your access if you violate these Terms. You may delete your account at any time by emailing ai@tokenrice.com with the subject “Delete my account”. A self-service deletion option in your account settings is in development. The deletion process, including the 14-day recovery window and what data is retained vs anonymised, is described in Section 7.1 of our Privacy Policy.

Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination (including Sections 9, 10, and 11) will remain in effect.

9. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.

10. Limitation of Liability

To the maximum extent permitted by applicable law, TapInFlow shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or related to your use of the Service. Our total aggregate liability for any claim shall not exceed the amount you paid to us in the 12 months preceding the event giving rise to the claim.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Nothing in these Terms shall limit any rights you may have under the mandatory consumer protection laws of your country of residence.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the revised Terms on this page with an updated effective date. Continued use of the Service after changes constitutes acceptance.

13. Contact

Questions about these Terms? Email us at ai@tokenrice.com.