Refund Policy

1. Refund windows by plan

We offer the following standard refund windows:

Yearly Pro proration: refund = (12 − months_elapsed) / 12 × $119.99, with months elapsed rounded up. Example: a refund 5 days after purchase returns 11/12 × $119.99 = $109.99. A refund 35 days after purchase (entering month 2) returns 10/12 × $119.99 = $99.99.

Beyond these windows, subscriptions cancel for the next billing cycle but the current period is non-refundable. Credit packs (Starter, Pro Pack) become non-refundable after the 14-day window or once usage exceeds the threshold above, whichever happens first.

2. Always-eligible exceptions

Beyond the standard windows above, we always issue a refund in these cases:

• Duplicate or accidental charges caused by a technical error.
• Prolonged service downtime caused by us — defined as ≥ 48 consecutive hours of service unavailability during your billing period that was confirmed at our end.
• Where consumer protection law in your jurisdiction requires a refund. Consumers in the EEA or United Kingdom may have statutory withdrawal or cancellation rights depending on the nature of the service, when performance began, and whether you gave valid consent to immediate performance. Nothing in this policy limits mandatory consumer rights.

3. Subscriptions and cancellation

Subscriptions (Monthly Pro, Yearly Pro) renew automatically. You can cancel at any time directly in your account or by emailing us — cancellation takes effect at the end of the current billing period, and you retain access to paid features until then.

Cancelling a subscription does not automatically issue a refund for the current period — for that, request a refund within the windows above.

4. Anti-abuse policy

To keep refunds available for everyone who needs them in good faith:

• Maximum 1 refund per user per plan type per 90 days.
• A pattern of “buy → consume most of the credits/sessions → request refund” may result in your account being suspended and future refunds declined.
• Refund forfeits any active promo or trial credits on your account (the refund is for what you paid; bonus credits are not part of that).
• We’d appreciate it if you email us before filing a chargeback — we resolve the vast majority of issues directly within 3 business days, and you keep your right to raise a genuine payment dispute with your bank at any time. We only suspend service or adjust remaining entitlements in cases of fraud, deliberate abuse, repeated refund-seeking, or a payment finally confirmed as invalid — not simply because a good-faith dispute was raised.

5. How to request a refund

Email hello@tapinflow.com with:

• Your account email address.
• Order or transaction reference (from the Paddle email receipt).
• Plan you purchased and reason for the request.

We respond within 3 business days. Approved refunds are issued by Paddle to your original payment method within 5–10 business days.

6. Chargebacks

If you believe a charge is unauthorized, we’d appreciate the chance to fix it — please contact us before filing a chargeback and we’ll resolve billing issues directly. Filing a genuine payment dispute is your right and does not, on its own, cause you to lose access. We only suspend service or adjust any remaining credits or subscription time where there is fraud, deliberate abuse, repeated refund-seeking, or a payment that is finally confirmed as invalid.

7. Contact

For any billing or refund questions, email hello@tapinflow.com.