All purchases on TapInFlow are processed by Paddle.com Market Ltd (“Paddle”), which acts as the Merchant of Record. Approved refunds are issued by Paddle to your original payment method, typically within 5–10 business days.
1. Refund windows by plan
We offer the following standard refund windows:
| Plan | Window | Conditions |
|---|---|---|
| Starter Pack ($9.99) | 14 days | You’ve used ≤ 3 sessions of your 20 |
| Pro Pack ($24.99) | 14 days | You’ve used ≤ 3 sessions of your 120 |
| Monthly Pro ($19.99/mo) | 14 days from latest payment | Full refund of that month |
| Yearly Pro ($119.99/yr) | 30 days | Prorated refund — see formula below |
Yearly Pro proration: refund = (12 − months_elapsed) / 12 × $119.99, with months elapsed rounded up. Example: a refund 5 days after purchase returns 11/12 × $119.99 = $109.99. A refund 35 days after purchase (entering month 2) returns 10/12 × $119.99 = $99.99.
Beyond these windows, subscriptions cancel for the next billing cycle but the current period is non-refundable. Credit packs (Starter, Pro Pack) become non-refundable after the 14-day window or once usage exceeds the threshold above, whichever happens first.
2. Always-eligible exceptions
Beyond the standard windows above, we always issue a refund in these cases:
- Duplicate or accidental charges caused by a technical error.
- Prolonged service downtime caused by us — defined as ≥ 48 consecutive hours of service unavailability during your billing period that was confirmed at our end.
- Where consumer protection law in your jurisdiction requires a refund — e.g., the EU’s 14-day right of withdrawal under Directive 2011/83/EU for unused digital content.
3. Subscriptions and cancellation
Subscriptions (Monthly Pro, Yearly Pro) renew automatically. You can cancel at any time directly in your account or by emailing us — cancellation takes effect at the end of the current billing period, and you retain access to paid features until then.
Cancelling a subscription does not automatically issue a refund for the current period — for that, request a refund within the windows above.
4. Anti-abuse policy
To keep refunds available for everyone who needs them in good faith:
- Maximum 1 refund per user per plan type per 90 days.
- A pattern of “buy → consume most of the credits/sessions → request refund” may result in your account being suspended and future refunds declined.
- Refund forfeits any active promo or trial credits on your account (the refund is for what you paid; bonus credits are not part of that).
- Initiating a chargeback with your bank without first contacting us may result in account suspension — please email us first; we resolve the vast majority of issues directly within 3 business days.
5. How to request a refund
Email ai@tokenrice.com with:
- Your account email address.
- Order or transaction reference (from the Paddle email receipt).
- Plan you purchased and reason for the request.
We respond within 3 business days. Approved refunds are issued by Paddle to your original payment method within 5–10 business days.
6. Chargebacks
If you believe a charge is unauthorized, please contact us before filing a chargeback with your bank. We are happy to resolve billing issues directly. Unresolved chargebacks may result in account suspension and forfeit of any remaining credits or subscription time.
7. Contact
For any billing or refund questions, email ai@tokenrice.com.